- Company
- Uber
- Regulator or court
- Dutch Data Protection Authority (Autoriteit Persoonsgegevens)
- Law
- GDPR, Article 22 (automated decisions) and transparency rules
- Status
- Under appeal (Uber has said it will appeal)
What happened
Between 2018 and 2022 Uber's systems automatically blocked drivers it suspected of fraud or who had low customer ratings, sometimes permanently, with no person reviewing the decision first. Drivers were also not told enough about how these automated decisions worked. The complaint began with 171 French drivers and was handled by the Dutch regulator working with France's CNIL.
Sources
Dutch DPA press releaseCNIL announcementComputing (Uber's response)Summary in our own words. General information, not legal advice.